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Mr. Samir Abdel- Haq

Published: Thursday, 17 April 2014

Mr. Samir is a master senior trainer in MK management consulting & Ttraining.

He has 20 years of experience in the banking sector and Islamic Financing. He graduated from University of Jordan with a bachelor's degree in English Literature and Political Sciences. His passion for banking and customer service paved his way, through personal motivation, to progress from a front line employee to a branch manager in one of the leading banking institutions in the Middle East.

Throughout his career he has received more than 103 training programs, the matter that stimulated him to become a trainer himself. He has started doing training programs when he was in Arab Bank Plc. working as the head of a branch. Since then he has conducted many training programs covering wide range of area's, from product knowledge, soft skills to management development training.

Major programs conducted are:

  • Emirati Program( full intensive soft skills and general banking courses) orientation program for new comers. DIB bank – Dubai.
  • Soft skills for employees of National Commercial Bank, Libya Foreign Bank, Gumhuriya Bank .
  • Customer Service Excellency Program for first line officers in several banks in Jordan and Libya.
  • Developed and delivered specially customized program for Amman Chamber of Commerce.
  • Developed and delivered specially customized ( two week program) for 1800 of Gumhuriya Bank employees.
  • Conducted many courses on Retail Banking Products "Consumer Lending, Credit Cards, Customer Service, Selling Skills, Bancasurance products & e-channels", trained Arab Bank fresh employees, and bank employees in several banks in Libya.
  • Trained around 700 bank employees on "Change Management" in 5 major cities in Libya and conducted the same course at Export Development Institution and Exporters Association in Libya.

 

 

 

 

 

 

 

 

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